250-365-2161 | Clinic Hours: Mon - Fri, 9am - 5pm

Clinic Policies

Zero Tolerance Policy

Castlegar Medical Associates has a zero tolerance policy regarding any abuse or aggression towards our staff. Our front staff are trained to help patients and we make every effort to make your visit pleasant and comfortable. We are completely supportive of our staff and neither the doctor nor management will tolerate any rude or aggressive behavior. Individuals violating our policy will be immediately denied service, asked to leave the clinic and depending on the circumstances could be banned.


Due to the insecure nature of e-mail communication, we DO NOT currently use email as a means of communication with the public or patients regarding questions or issues of a medical nature, to establish physican/patient relationship; to book or cancel appointments; or for inquiries regarding fees, services or similar matters. E-mail communications regarding such matters will not be responded to and will be discarded unread. If you wish to contact us regarding medical questions or issues or with regard to appointments, accounts or other questions please do so by telephone, fax or regular mail.

Prescription Renewal

We do not renew prescriptions without an appointment, so be sure to make an appointment to see your family doctor at least 2 weeks before you run out.

Appointment Requirements and Reminders

For all in-clinic appointments, medical masks are mandatory (which we supply if you do not have your own) and we ask you to sanitize your hands at the front desk.

We will do our very best to book you a timely appointment, either as a phone consultation with one of our doctors, or if absolutely necessary, as an in-clinic visit.

If you feel you have symptoms consistent with COVID-19, please go to https://bc.thrive.health/ for a self-assessment tool, or call 811 for the nurses hotline.  For reliable updates on COVID-19, please visit: BC Centre for Disease Control or Interior Health.

Since booking your in-office appointment, if have you developed any of the following symptoms OR been in contact with a confirmed or suspected case of Covid 19 OR traveled out of the country in the last 14 days, please call our office and reschedule your appointment.

  • fever
  • chills
  • new or worsening cough
  • shortness of breath
  • sore throat
  • new muscle aches
  • headache

Immunization Records

In order to update our immunization records, we will be asking about your COVID-19 vaccination status.